Connect LINE to GeneX
LINE is the default messaging app in Japan, Taiwan and Thailand — and your customers are already there. With GeneX, your team manages LINE chats, automated responses, customer profiles and campaign updates from one connected workspace.
The problem
Same LINE your customers know — but chaos behind it
Managed from one device
LINE Official Account chats handled from a single login mean slow replies, no coverage and no way for the team to work together.
One login, one bottleneckRepeated questions, one by one
Hours, shipping, returns — your team answers the same questions manually all day while customers wait for a reply that should take seconds.
Hours lost every weekNo measurement, no improvement
Customer context spreads across chats and nobody can measure response quality or campaign results — so every week looks like the last one.
Zero visibility on performanceWhat you can launch this week
What you can do with GeneX LINE integration
PLAYBOOK 01
Manage LINE as a connected business channel
Multiple agents respond to LINE chats, transfer conversations and manage support requests from one shared workspace — with customer details, interaction history and labels in one profile, so enquiries never fall through the cracks.
- Shared team conversations with assignment and transfer
- Customer details, history and interests in one place
- Access control keeps customer data organized
PLAYBOOK 02
Automated replies, greetings and away messages
Answer common questions automatically, welcome new friends to your official account and set away messages outside hours — cutting repetitive work for your support team while customers get instant answers at any hour.
- Welcome and greeting replies for new friends
- AI answers FAQs: hours, shipping, returns — 24/7
- Smart handoff to a human when it matters
PLAYBOOK 03
Updates and notifications customers rely on
Appointment reminders, payment receipts, delivery updates and campaign messages go out through LINE directly — personalized, scheduled and measurable. Your customers stay informed; your team stops chasing.
- Appointment and payment reminders on schedule
- Delivery and order updates from your commerce stack
- Campaign messages segmented by customer group
PLAYBOOK 04
Track team and campaign performance
Monitor agent conversations, review response quality and analyze campaign results — so every week your LINE operation gets measurably better, not just busier.
- Response time and quality per agent
- Campaign delivery, read and conversion tracking
- Customer engagement insights over time
What teams see on GeneX
How Aurora Outdoor turned a support queue into a revenue channel
The same platform that runs WhatsApp for Aurora runs LINE for teams across Japan, Taiwan and Thailand — one workspace, every conversation, measurable results.
Read the full storyFAQ
Common questions
No — customers keep messaging you on the LINE they already use. GeneX connects to your LINE Official Account so your team manages everything from a more organized, measurable platform behind the scenes.
Yes. Teams assign conversations, respond together and manage LINE messages from one shared workspace — no more relying on one device or one login.
Absolutely. Capture leads from links, QR codes and ads, follow up automatically, and send segmented campaigns to your LINE friends — with delivery and conversion tracking on every send.
Yes — that's the point. GeneX unifies LINE, WhatsApp and more in one team inbox, so agents switch between channels without switching tools and customers get the same fast service everywhere.
Start using LINE smarter with GeneX
Connect LINE to GeneX and manage customer support, sales and marketing from one connected platform — live in days.