Connect WhatsApp to your GeneX workspace
Manage customer chats, sales conversations, support messages and marketing campaigns from one platform. Instead of one phone and scattered chats, your team gets a shared inbox, automation, campaigns and lead tracking — on the official WhatsApp Business API.
The problem
One phone, scattered chats, leads lost in the list
Handled from one phone
When WhatsApp lives on one device, conversations stop when that person does. No handoffs, no cover, no history your team can search.
One device = single point of failureNo clear ownership
Five people, five versions of the truth. Nobody knows who replied to the customer, who promised the discount, or which enquiry is still waiting.
Enquiries slip through chat listsFollow-ups depend on memory
Reminders, quotes and promotions live in someone's head. When the follow-up doesn't happen, the lead is gone — and you never find out.
No visibility, no measurementWhat you can launch this week
One WhatsApp integration for sales, support and marketing
PLAYBOOK 01
A shared team inbox with clear ownership
Multiple team members handle WhatsApp chats together — assign conversations, share customer context and respond faster from one inbox. Sales, support and marketing each get their own workflow without stepping on each other.
- Assign, tag and route conversations to the right person
- Full customer history organized in one profile
- Roles and access control for every workflow
PLAYBOOK 02
Capture leads from everywhere, into one pipeline
WhatsApp links, QR codes, website widgets, social media and click-to-WhatsApp ads bring customers straight into a conversation — and GeneX turns every enquiry into a tagged, tracked opportunity in your pipeline.
- QR codes: offline to chat in one scan
- Click-to-WhatsApp ads with campaign attribution
- Auto-tagging routes high-intent customers to sales
PLAYBOOK 03
Automated replies that never miss a first message
Welcome replies answer new enquiries instantly, AI agents handle common questions around the clock, and away messages set expectations outside hours — while humans take over the conversations that need a personal touch.
- Instant welcome reply for every new enquiry
- AI Agent answers FAQs from your knowledge base, 24/7
- Human handoff with full context when it counts
PLAYBOOK 04
Campaigns and reminders your customers actually read
Send promotions, reactivation messages, appointment reminders, order updates and payment reminders — personalized, segmented and scheduled. Every message lands where customers read it in minutes, not in a spam folder.
- Segmented broadcasts to opted-in customers
- Scheduled reminders: appointments, payments, restocks
- Delivery and read tracking on every campaign
What teams see on GeneX
How Aurora Outdoor turned a support queue into a revenue channel
The Scandinavian outdoor brand moved its entire post-purchase journey to WhatsApp — the same journey your team can run on GeneX, from first enquiry to repeat purchase.
Read the full storyFAQ
Before you connect WhatsApp
Yes — that's exactly what GeneX is for. Your team manages WhatsApp conversations together from one shared workspace: assign, tag, hand off and keep full history, instead of relying on a single phone.
Yes. Welcome replies, FAQ answers from your knowledge base, reminders, follow-ups, routing and campaigns can all run automatically — with human agents taking over the conversations that need a personal touch.
Completely. GeneX runs on the official WhatsApp Business API — we help with Meta's business verification, template approval and opt-in compliance, so your number stays in good standing from day one.
Meta charges a small per-message fee that varies by country and message type. We pass Meta's fees through at cost with a transparent 5% channel service fee — and surface projected costs before you hit send.
Start using WhatsApp smarter with GeneX
Connect WhatsApp to GeneX and manage support, sales and marketing from one connected platform — go live in days, not months.