Payment Terms

These Payment Terms form part of the Terms of Service between you and EASTAR ASSET MANAGEMENT LIMITED and govern how you pay for GeneX. If a checkout page, plan page or a separate written agreement we have signed with you states something different, that document prevails over these Payment Terms.

1. Plans and billing cycles.

Plan options, prices and billing cycles (monthly or annual) are shown at checkout before you pay. Subscription fees are charged in advance, in the currency shown at checkout.

2. Automatic renewal.

Paid subscriptions renew automatically at the end of each billing cycle, at the then-current price, using your saved payment method, until you cancel. Before each annual renewal we will email you a reminder in advance; if the renewal price has changed since you subscribed, the reminder states the new price.

3. Cancelling.

You can cancel at any time — from your account settings, or by emailing info@eastarasset.com. There are no cancellation fees. Cancelling stops all future charges immediately; your plan stays active until the end of the billing period you have already paid for.

4. Usage-based charges: channels and messages.

Messaging channels such as WhatsApp charge per conversation or per message under rates set by the platform provider (for example Meta), which vary by market and change over time. We pass these charges through at provider cost plus a flat 5% service fee. Estimates shown in the product before you send are indicative; final charges follow the provider's reports. If a provider changes its rates, we pass the change on and, where possible, tell you before it applies.

5. Prepaid credits.

If you buy prepaid credits for channel usage: credits are used as messages are sent, do not expire while your subscription is active, and any unused balance is refunded pro-rata if you close your account, minus channel costs already incurred on your behalf.

6. Upgrades, downgrades and proration.

Upgrades take effect immediately and we charge the difference pro-rata for the remainder of the current cycle. Downgrades take effect at the start of the next billing cycle. Add-ons such as extra users or channels are billed monthly in advance.

7. Taxes.

Fees exclude taxes. You are responsible for any sales, use, VAT, GST or similar taxes on your purchases (other than taxes on our net income). Where we are required to collect tax, it is added at checkout. If you are required by law to withhold tax from payments to us, the fees payable increase so that we receive the same net amount.

8. Payment methods and authorization.

We accept the payment methods shown at checkout (major credit and debit cards, and PayPal); annual plans may pay by bank transfer on request. By completing a purchase, you authorize us to save your payment method and to automatically charge it for subscription and usage fees under these Payment Terms, until you cancel or change the payment method.

9. Failed payments and overdue accounts.

If a payment fails, we will retry and email you. If amounts remain unpaid for 30 days, we may suspend your account until they are paid in full; suspension does not cancel your subscription or reduce fees already due.

10. Billing disputes.

If you believe a charge is wrong, tell us within 60 days of the charge date. We will review and respond; disputed amounts withheld in good faith are not treated as overdue while we resolve them.

11. Price changes.

We may change our prices. A price change never applies to a billing period you have already paid for. For future periods we give at least 30 days' notice by email; if you do not accept a change, you can cancel before it takes effect without penalty.

12. Invoices and receipts.

Invoices and receipts are available from the billing page of your account. VAT invoices, purchase orders and billing contacts can be arranged by emailing us.

13. Refunds.

Refunds are governed by our Refund Policy, including the 14-day refund window for new customers' first payments. Whether a refund is due is assessed under the agreement in force between you and us.

14. Questions.

Billing questions: info@eastarasset.com.

Draft for review · EASTAR ASSET MANAGEMENT LIMITED