Connect your Shopify store to GeneX
Sync orders, abandoned checkouts and customer data into GeneX — then run cart recovery, COD confirmations, shipping updates and post-purchase campaigns automatically on WhatsApp. One integration, one team inbox, every conversation tied to a real order.
How it works
From store event to WhatsApp message, automatically
The integration watches your store's events and turns them into timed, personalized WhatsApp messages — with a human inbox behind every conversation.
1 · Connect your store
Install the GeneX app from the Shopify App Store, or let our onboarding team set the connection up with you. No code, no theme edits, no developer required.
2 · Store data flows in
Orders, abandoned checkouts, products, prices and shipping events sync into GeneX. Every customer gets a unified profile with their full purchase history attached.
3 · Journeys fire automatically
An abandoned checkout triggers a recovery nudge with the cart inside. A fulfilled order triggers the shipping update. Timing and tone come from playbooks proven with retail teams.
4 · Replies land in one inbox
Customers answer on WhatsApp. Agents see the message next to the order behind it, reply with full context, and close the loop in minutes — not in the next email batch.
What you get
Six jobs the Shopify integration does for your team
Abandoned cart recovery
Cart contents, price and a time-boxed discount code in one WhatsApp template — timed to the moment buyers actually read their messages.
COD order confirmation
Cash-on-delivery orders confirmed by customer reply before they ship — fewer false orders, fewer refusals at the door, cleaner delivery runs.
Order & shipping updates
Confirmation, fulfillment and delivery messages fire from real Shopify events. Customers stop asking "where is my order?" because the answer arrives first.
WISMO auto-answers
The AI agent reads live order status and answers order-status questions instantly — before an agent ever sees the thread.
Post-purchase marketing
Reorder nudges, restock alerts and VIP offers segmented from real purchase history — not from a stale email list.
One shared inbox
Store chat, WhatsApp and email converge in one queue with assignment, tags and full history. No conversation depends on who has the phone.
MESSAGE PREVIEW
Recovery messages that carry the cart
Because the integration syncs products, prices and checkout state, every automated message shows exactly what the customer left behind — with a working checkout link.
- Cart contents pulled from the live checkout
- Discount codes unique to each recovery flow
- Recovered revenue attributed automatically
Results from the retail playbook
How Aurora Outdoor recovered $214K in abandoned carts in six months
One WhatsApp channel, four retail playbooks — the story behind the numbers on this page.
Read the full Aurora storyStatus & links
Where the integration stands today
In development
GeneX is a registered Shopify developer. Our WhatsApp app for the Shopify App Store is in development — this page is its home, and will link the listing the day it goes live.
Early access
Teams joining today get the same workflows connected by our onboarding engineers during setup — cart recovery, order updates and COD confirmations — without waiting for the App Store listing.
Explore Shopify
New to selling on Shopify? These links point to Shopify's own sites, where you can explore the platform and its app ecosystem.
FAQ
Questions we hear about the Shopify integration
Put your store's conversations on WhatsApp
Connect Shopify to GeneX and turn abandoned carts, order updates and support into one automated channel — live in days, not months.