Pricing
Clear pricing for WhatsApp-first teams
Start with the workspace your team needs, then scale seats, channels, AI implementation and Meta message usage as demand increases.
GeneX plans
Start free, scale when you're ready
Every plan runs on Meta's official WhatsApp Business API. Pay monthly or annually — annual billing saves up to 20%. Cancel anytime.
Free
Start exploring GeneX with essential WhatsApp tools at no cost.
Free package for getting started
- 1 user account
- 2 channel accounts
- Free AI credits
- Unlimited WhatsApp conversations
Starter
Essential WhatsApp communication tools for small teams getting started.
Basic functions for lean operations · 14-day free trial
- 2 user accounts
- 3 channel accounts
- 6-month data storage
- Standard support
- Basic inbox and contact management
Business
Advanced functions for growing teams that need automation and AI assistance.
Built for scaling customer operations · 14-day free trial
- 6 user accounts
- 8 channel accounts
- 6-month data storage
- AI Copilot included
- Automation workflows and routing
- Priority support
Enterprise
Comprehensive solution for larger organizations with complex support needs.
Annual billing only
For high-volume teams and custom requirements · 14-day free trial
- 40 user accounts
- 30 channel accounts
- Permanent data storage
- Custom integrations
- Dedicated account manager
- 24/7 customer assist
Plan details
Pick the plan that fits your team
Select a plan above, or switch below to see exactly what each plan includes, how it is billed, and how the plans compare.
Free plan
Explore GeneX at no cost
The Free plan is built for trying the platform: one user account and up to two channel accounts on Meta's official WhatsApp Business API, with the essential inbox, contact management and unlimited WhatsApp conversations. Free AI credits let you test AI Copilot drafting before deciding on a paid plan.
- 1 user account · 2 channel accounts
- Essential inbox and contact management
- Unlimited WhatsApp conversations
- Free AI credits to try AI Copilot
Billing: free forever — no credit card required. Upgrade to Starter or Business anytime as your team grows.
Starter plan
Essential tools for small teams getting started
Starter gives a lean team the core GeneX workspace: two user accounts, three channel accounts, six months of conversation data storage, standard support and the basic inbox with contact management. It is designed for small operations that live in WhatsApp every day and need a reliable shared workspace before scaling up.
- 2 user accounts · 3 channel accounts
- Basic inbox and contact management
- 6-month data storage
- Standard support
Billing: monthly ($47/month) or annual ($450/year — save 20%). 14-day free trial, cancel anytime.
Business plan
Automation and AI for growing teams
Business is the plan for teams scaling customer operations: six user accounts, eight channel accounts, AI Copilot for drafting replies, automation workflows and routing, priority support and six months of data storage. It removes the manual work from high-volume WhatsApp, LINE and Telegram conversations without adding headcount.
- 6 user accounts · 8 channel accounts
- AI Copilot included
- Automation workflows and routing
- Priority support · 6-month data storage
Billing: monthly ($104/month) or annual ($1,000/year — save 20%). 14-day free trial, cancel anytime.
Enterprise plan
For high-volume teams and custom requirements
Enterprise is built for larger organizations running complex customer operations: forty user accounts, thirty channel accounts, permanent data storage, custom integrations, a dedicated account manager and 24/7 support. Scope and rollout are tailored to your volume, markets and compliance requirements.
- 40 user accounts · 30 channel accounts
- Permanent data storage
- Custom integrations
- Dedicated account manager · 24/7 support
Billing: annual billing only — $4,500/year, valid until canceled. Volume pricing and custom scope are discussed with the sales team.
Compare all plans
| Feature | Free | Starter | Business | Enterprise |
|---|---|---|---|---|
| Annual price | $0 / year | $450 / year | $1,000 / year | $4,500 / year |
| Monthly billing | — | $47 / month | $104 / month | Annual only |
| User accounts | 1 | 2 | 6 | 40 |
| Channel accounts | 2 | 3 | 8 | 30 |
| Data storage | — | 6 months | 6 months | Permanent |
| AI Copilot | Free credits | — | Included | Included |
| Automation workflows & routing | — | — | Included | Included |
| Custom integrations | — | — | — | Included |
| Support | — | Standard | Priority | 24/7 + dedicated manager |
| Free trial | Free forever | 14 days | 14 days | Talk to sales |
Service fees
Transparent WhatsApp Business API services
Choose your platform plan, then add the operational services required for launch, seats, channel usage and advanced AI model integrations.
Setup fee
Includes Meta WhatsApp Business API submission assistance, 24/7 technical debugging, and full go-live acceptance support.
Seat fee
Seat accounts are users who can communicate with customers. Customer accounts, inspection accounts and similar operating accounts are counted as seats.
Channel service fee
Covers API maintenance, message transmission assurance, compliance controls and risk monitoring. GeneX adds 5% on top of Meta channel fees.
Third-party model integration
Assists customers with connecting third-party large models such as GPT and DeepSeek, including API adaptation, feature debugging, compatibility testing and Flow / Agent tuning.
* The one-time setup fee applies to China-based companies expanding overseas that don’t yet have a mature personal Facebook account and entrust GeneX to complete the Meta business verification and WhatsApp Business API registration on their behalf.
Meta message fees
WhatsApp Business API message rates
Meta WhatsApp message fees by message type and market group. Asia Pacific pricing excludes Mainland China. Rates follow Meta's published list prices — see Meta's official rate card for exact per-country pricing and the latest updates.
| Message type | Americas | Europe / MEA | Asia Pacific* |
|---|---|---|---|
| AuthenticationVerification and account authentication | $0.0113per message | $0.0113per message | $0.0113per message |
| MarketingPromotions, campaigns and offers | $0.0732per message | $0.0732per message | $0.0732per message |
| UtilityOperational updates and user notifications | $0.0113per message | $0.0113per message | $0.0113per message |
| ServiceCustomer support replies within the service window | $0.0113per message — first 1,000 free each month | $0.0113per message — first 1,000 free each month | $0.0113per message — first 1,000 free each month |
FAQ
Pricing questions, answered
Clear answers about plans, implementation, Meta message fees, AI setup and support.
Can we upgrade or adjust our GeneX plan later?
Yes. You can upgrade your plan or adjust capacity as your team grows. Plan changes can be reviewed with the GeneX team based on your users, channels and usage needs.
What happens when we need more seats or channels?
Additional seats or channel capacity can be added when your operation expands. Seat accounts include customer service, monitoring and other accounts used to manage conversations.
How are WhatsApp Meta message fees calculated?
Meta message fees are charged by message type and region. GeneX also applies a 5% channel service fee on top of Meta channel fees for API maintenance, message delivery support and compliance risk control.
Is onboarding included before we go live?
Yes. The setup service covers Meta WhatsApp Business API submission assistance, technical configuration, testing and go-live acceptance support.
Can GeneX help connect third-party AI models?
Yes. GeneX can assist with third-party model integration, including GPT, DeepSeek and similar models. The service includes API adaptation, functional debugging, compatibility testing, Flow tuning and Agent optimization.
Which payment options are available?
Payment options can vary by region and agreement type. Contact the GeneX team to confirm the payment methods currently available for your business.
What kind of support do customers receive?
Support depends on your selected plan and service scope. Enterprise customers can receive dedicated account management, technical assistance and 24/7 support coverage.
How long does WhatsApp template approval take?
Message templates are reviewed by Meta. Most are approved within minutes to a few hours, though some categories can take longer. GeneX helps with template structure and category selection so your first submission has the best chance of passing.
Can we migrate our existing WhatsApp number to GeneX?
Yes. An existing WhatsApp Business number can be moved to the official WhatsApp Business API through Meta's official migration process. Your number is first released from the WhatsApp app, then GeneX's onboarding team handles registration and verification for you.
How is our customer data kept secure?
GeneX applies enterprise-grade security across infrastructure and access control. The platform operates under group-level ISO/IEC 27001, ISO 9001 and ISO/IEC 20000 certified processes, and role-based permissions ensure team members only see the conversations and data assigned to them.
Ready to build a communication stack that scales?
Start with the right GeneX plan, connect your channels and give your team one simple workspace for WhatsApp-powered customer engagement.